Shipping Policy

Last Updated: 19 August 2026

Thank you for shopping with Rehza Tea. This Shipping Policy explains how orders are processed, dispatched, and delivered.

1. Delivery Areas

Rehza Tea delivers to serviceable locations within Pakistan. Delivery availability may vary depending on the customer’s location and the coverage provided by our courier partners.

International shipping is not currently available unless confirmed separately by Rehza Tea.

2. Order Processing

Orders are processed after successful order placement and, where applicable, payment verification.

Orders placed on weekends or public holidays may be processed on the next working day. Processing times may also be affected during promotional campaigns, product launches, or periods of high order volume.

3. Shipping Charges

Applicable shipping charges are displayed at checkout before the order is confirmed. Charges may vary depending on:

• Delivery location

• Package weight or order size

• Courier availability

• Promotional shipping offers

Any free-shipping promotion will be subject to the terms displayed on the website at the time of purchase.

4. Estimated Delivery

Estimated delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Any delivery timeframe communicated at checkout or after dispatch is an estimate and not a guaranteed delivery date.

5. Order Tracking

Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp, or another contact method provided during checkout.

Tracking information may take some time to become active after an order has been dispatched.

6. Delivery Information

Customers are responsible for providing complete and accurate information, including:

• Recipient’s full name

• Complete delivery address

• Active mobile number

• Relevant area or landmark details

Rehza Tea will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

7. Failed Delivery Attempts

Customers should ensure that someone is available to receive the order.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the customer cannot be contacted, the courier may attempt redelivery or return the shipment to us.

Additional delivery charges may apply if an order needs to be dispatched again.

8. Delayed Shipments

Although we work to ensure timely delivery, delays may occasionally occur due to:

• Courier operational issues

• Weather or road conditions

• Public holidays

• Security restrictions

• Remote delivery locations

• Incorrect customer information

• Events beyond our reasonable control

Our team will assist with available tracking information, but final delivery remains subject to the courier’s operations.

9. Damaged, Opened, or Missing Shipments

Customers should inspect the package when it is delivered.

If an order arrives damaged, opened, incomplete, or contains an incorrect item, please contact Rehza Tea as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Order number

• Customer name and contact number

• Clear photographs or video of the parcel

• Clear photographs of the received products and packaging

Claims will be reviewed before a replacement, refund, or other resolution is approved.

10. Order Changes and Cancellations

To request a change or cancellation, contact us as soon as possible after placing the order.

Changes or cancellations cannot be guaranteed once an order has been processed, packed, or dispatched.

11. Contact Us

For shipping-related questions or assistance, contact:

Rehza Tea
A brand of I.I.R. & Sons
Unit Plot # F-64, S.I.T.E, Karachi, Pakistan
Phone: +92 324 2970699
Email: rehzatea@gmail.com